Program Your Phone
For a new phone:
To be able to begin making and receiving calls, you must turn on your phone, and follow the instructions below.

  1. Turn on the phone if not already on
  2. From the keypad, enter ##<MSL>#
  3. Scroll to Edit and press OK
  4. Enter <PTN> and press OK
  5. Enter <MSID> and press OK
  6. Scroll to Done and press OK
    1. The phone may restart
    2. The screen will display Ready and then change to say Boost

NOTE: If your phone is not active after 4 hours, please call Boost Customer Care at 1-888-BOOST-4UDescription: Call: 1-888-BOOST-4UDescription: Description: Call: 1-888-BOOST-4U (1-888-266-7848Description: Call: 1-888-266-7848Description: Description: Call: 1-888-266-7848).
For a used phone (reactivation) or if the steps above fail:
To be able to begin making and receiving calls, you must turn on your phone, and follow the instructions below.
The process below will delete all previously installed applications and bring the device back to manufacturer settings.

  1. Turn on the phone if not already on
  2. From the onscreen keypad, enter (##786#)
  3. Scroll to Reset
  4. Enter <MSL> and press OK
    1. The phone displays: Reset the phone to manufacturer's default?
    2. Select OK
    3. The phone displays: Resetting phone. It automatically power cycles after about 30 seconds.
    4. The screen will display Ready and then change to say Boost

NOTE: You may hear 'Message 16' when you make a call. This is because we reset your handset to the factory default. Stay on the line when you hear 'Error 16.' You'll be routed to an agent who can resolve this for you immediately. If your phone is not active after 4 hours, please call Boost Customer Care at 1-888-BOOST-4UDescription: Call: 1-888-BOOST-4UDescription: Description: Call: 1-888-BOOST-4U (1-888-266-7848Description: Call: 1-888-266-7848Description: Description: Call: 1-888-266-7848).